Shipping and Refunds

Shipping

For orders within Singapore, please allow between 3-5 business days for your parcel to arrive. Kindly note that orders placed over the weekend will only be attended to starting from the following Monday. Thank you for your understanding.

I currently do not provide standard international shipping rates on our website. However, if you are located outside of Singapore, do drop me an email at dorotheajoyillustrations@gmail.com and I'll do my best to assist you. 


Returns & Refunds

Due to the nature of my products, I am unable to accept any refunds. However, a reimbursement will be made in the form of a replacement item or store credit. If you believe that you have received the wrong item(s), that your order is incomplete, or that any item(s) you received is defective, please contact us at dorotheajoyillustrations@gmail.com with your order number so that I may assist you. 

Please note that any notice of an incorrect or incomplete order or defective item(s) should be notified to me within 7 days of the delivery of your order. Although I carefully check each item before shipping, it is possible that I may have missed something. I may ask you to provide me with assistance such as photographs of the item(s). I will assess any defects on a case-by-case basis.